When zones are not visible on the dashboard, it typically indicates a communication issue between the wearable and the BLE beacons installed onboard. This guide walks you through a series of checks to resolve missing zone data.
Steps to Troubleshoot Missing BLE Zones
1. Verify Wi-Fi Connectivity
Ensure the SmartWatch is connected to Wi-Fi. BLE beacon data is transmitted via the wearable and synced through Wi-Fi.
2. Check Bluetooth Status
Make sure Bluetooth is turned ON on the wearable. If it’s already on, try restarting the Bluetooth function to refresh its state.
3. Try Another Wearable
If zone data is not appearing, test with a second user’s SmartWatch. Sometimes, a single wearable may hang or become unresponsive, causing it to fail to detect zones.
Beacon-Specific Considerations
4. Battery Life Expectancy
Beacon batteries typically last 2–3 years, but real-life conditions (temperature, humidity, usage) may shorten lifespan.
5. When Zones Still Don’t Appear
If zones continue to be missing even after the above steps, notify the SOL-X Support Team. You may be asked to:
Replace the beacon
Provide the MAC address printed behind the spare beacon
6. Battery Level Monitoring
Some beacon models include battery level in their BLE advertising packets. The SOL-X software is designed to interpret these levels and alert you when a beacon’s battery is running low.
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